Returns & Warranty
NOTE: For purchases made through other online or store retailers, contact the retailer directly for their specific return policy.
For retail purchases made through SportDOG.com or by phone with Customer Care:
If for any reason you're not completely satisfied with your purchase, you can return it within 45 days for a refund of your purchase price. If it has been more than 45 days since your purchase but the product is still within its warranty, call Customer Care to discuss your warranty replacement options instead of using the below steps.
Returns are as easy as 1-2 -3:
STEP 1: Find your original order number. If you do not have your number on hand, call 1-800-275-6797 or send us an email.
STEP 2: Write the reason for the return on the packing slip and ship your product to us with the order number written prominently on the package. Make sure this information is clearly visible on the package. Use clear packing tape to attach the shipping info to the package. Send the package with a service that issues you a tracking number, such as FedEx® or UPS®. Ship to this address:
NOTE: If you have a TEK system, please use the TEK repair form and send to our TEK lab (address on the form).
Order Number: _____________
Radio Systems Corporation
Attn: Consumer Credit Division
10409 Cogdill Road
Knoxville, TN 37932
STEP 3: When we receive the product, we’ll issue you a credit for your order within 14 business days. If you want to place a new order, just give us a call or place a new order on our website.
Your return is subject to the following:
- The product has been used according to instructions printed on the manual and packaging. Products that have been misused, abused, lost, or damaged by dogs are not returnable.
- Shipping charges are non- refundable.
- All returns must be in original factory packaging with all original packing materials.
- Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
- Refunds will be processed after SportDOG has received and processed the Customer’s return.
- All credits will be made back to the original payment method.
- SportDOG will not be held responsible for the Customer ordering the wrong product(s). All refusals will be credited minus the freight charges.
- If a package arrives damaged, it's best for Customer to refuse the package. If the Customer signs for and keeps the package, the Customer should note the damage when signing for it so that a claim can be filed with the carrier.
If you need service for your SportDOG product, please contact the Customer Care Center at 800-732-0144 for help in troubleshooting and, if needed, to arrange a repair for your product. A service charge may apply for repairs.
Proof of Purchase from an authorized reseller of SportDOG products must be provided to our Customer Care Center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter proof of purchase will not be required with submission of a warranty claim. Products may be registered at https://www.sportdog.com/support/register. Proof of purchase is accepted by email, fax or traditional mail. Proof of purchase is defined as the sales receipt or a copy of the sales receipt. Please contact us first if you need to mail in your receipt.
SPORTDOG® LIMITED WARRANTY
WHAT IS COVERED: Radio Systems Corporation, hereinafter referred to as SportDOG, warrants to the original retail consumer purchaser who purchased a SportDOG product from an authorized reseller of SportDOG products, and not to any other purchaser or subsequent owner, that its SportDOG product, when subject to normal and proper use, will be free from defects in material or workmanship for the “Warranty Period” applicable to the particular product. The Warranty Period will vary based on the product purchased. The various SportDOG products and their respective Warranty Periods are listed below unless otherwise specified in the product manual. An “original retail consumer purchaser” is a person or entity who is the original purchaser of the product from an authorized reseller of SportDOG products or is a gift recipient of a new product that is unopened and in its original packaging. When serviced by SportDOG Customer Service, SportDOG covers labor and parts for the Warranty Period commencing on the purchase date; following the Warranty Period, a service or upgrade charge will apply with regard to replacement of the product with new or refurbished items at SportDOG’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser re-sells the SportDOG product or transfers the property on which the SportDOG product is installed. In the event of a product defect, these are your exclusive remedies.
WHAT IS NOT COVERED: This non-transferrable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not provide protection against, and SportDOG will have no liability under this non-transferable limited warranty for, any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal exposure conditions, including, but not limited to: commercial use misuse, abuse, neglect, improper installation or installation not in accordance with SportDOG’s instructions, use of non-SportDOG accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than SportDOG Customer Service, accident, alteration, defects in or failure of the surface the SportDOG product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving defects in material or workmanship in the SportDOG product.
This non-transferable limited warranty is in lieu of all other express warranties. SportDOG expressly disclaims and excludes all other warranties, express or implied, except as follows: SportDOG does not authorize any other person or agent to make any other express or implied warranties. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the Warranty Period for the particular product. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. SportDOG also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Purchaser assumes all risks and liabilities from the use or misuse of this product.
Furthermore, SportDOG will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by SportDOG to perform covered repair work due to circumstances beyond SportDOG’s control.
REGISTERING THE PRODUCT:
Within thirty (30) days of purchase, please go to www.SportDOG.com to register your purchase. A sales receipt from an authorized reseller of SportDOG products shall be required to obtain warranty coverage. Please keep this information in a safe place.
FieldTrainer® 425, SD-425S, WetlandHunter® 425CAMO, YardTrainer 105, SD-105S, and SD-350, DSL-400 accessory beeper, Lucky Dog training accessories, Locator Beacon Lights and SBC-6, SBC-18, SBC-R, and SBC-10R bark control collars, as well as SDR-AC, SDR-AF, and SDR-AS Add-A-Dog® receiver collars have a Warranty Period of one (1) year from the date of purchase.
SportHunter® 825, SD-1225, SD-1325, and SD-1825, ProHunter® 2525, HoundHunter® 3225, UplandHunter® 1875, WetlandHunter 1825CAMO, TEK Series, SD- LAUNCHER-KIT, SD-LAUNCHER-TR, SD-LAUNCHER-R, SD-BASKET-R, and SDF-100A In-Ground Fence™ systems, as well as SDR-A, SDR-AW, SDR-AH, SDR-AB Add-A-Dog receiver collars, SD-BEEP beeper, and SDF-R have a Warranty Period of two (2) years from the date of purchase.
Sit Means Sit remote trainer systems and Sit Means Sit additional receiver collars have a Warranty Period defined as the lifetime of the product, with the exception that batteries provided with these products have a warranty limited to one (1) year from the date of purchase. For Sit Means Sit remote trainer systems and Sit Means Sit additional receiver collars, within the first year from the original date of purchase, there is no cost to replace malfunctioning equipment. After one year from the original date of purchase, there is a non-refundable service charge to replace equipment.
Lion Country Supply Bird Dog Trainer 800 remote trainer systems have a Warranty Period of two (2) years from the date of purchase.
Within the Warranty Period, there is no cost to replace malfunctioning equipment. After the Warranty Period has ended, there is a product replacement fee to replace equipment.
Replacement equipment comes with a 90-day warranty from the date that the replacement equipment is shipped by SportDOG to you.
MAKING A WARRANTY CLAIM:
To obtain warranty service, call the SportDOG Customer Care Center. In the United States or Canada, please call 1-800-732-0144.
Pursuant to this non-transferable limited warranty, SportDOG will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferable limited warranty Warranty Period. Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
PROPER PRODUCT USE:
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
This non-transferable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, without application of conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.