We want to ensure you get the right product at the right time for the right price.
- Processing Time - All online orders are processed the following business day. Add 1 day to your shipping estimate for total estimated delivery time.
- Flat Rate Shipping - We offer flat rate shipping of $9.95 to the contiguous U.S. You should receive your order in 5 - 7 business days.
- Expedited Shipping - We also offer expedited 1-day or 2-day shipping for an additional charge. Certain products including batteries and spray refills can only be sent by standard ground shipping due to mail regulations.
- Alaska & Hawaii - Packages sent to Alaska and Hawaii will have limited shipping options and aren't eligible for flat rate shipping.
- Exclusive to SportDOG.com - We don't offer these shipping options on orders placed through Customer Care or any other e-commerce companies that we show on our site under Where to Buy.
- International Orders - We don't ship internationally from this website. You can view products available from our retailers in other countries on our international site.
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, and Discover credit cards. Note that your bill will say "Radio Systems Corporation," the parent company of SportDOG.
How much is shipping?
Orders ship for a $9.95 flat rate via FedEx ground home shipping (contiguous U.S. only). We also offer 2-day and overnight FedEx expedited shipping for an additional cost. Orders to Alaska and Hawaii will have limited shipping options and aren't eligible for flat rate shipping.
How do I cancel my order?
After you place an order, there is a limited time in which you can cancel or modify it. Once your order has been processed to our warehouse, we cannot make any modifications to the order, or cancel it.
Please send us a message by filling out this form, or give us a call at (800) 275-6797 to speak to a member of our Customer Care team. We'll be happy to help you with your order and answer any questions.
When will my package arrive?
All orders are processed the following business day. With standard FedEx Ground Home Delivery, you can expect your order to arrive 5-7 business days after the next business day. With 2-Day Express Shipping, you can expect your order to arrive 2 business days after the next business day. Packages shipped with Standard Overnight Shipping will arrive 1 business day after the next business day.
You’ll be able to track your package under My Account. The package sender will be "Radio Systems Corporation," the parent company of SportDOG.
What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you can return it within 45 days for a refund of your purchase price. Shipping fees won't be refunded. Read our full warranty and return policy.
Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “McAfee Secure” icon at the payment step, which means our site has passed the daily McAfee security scan.