Support Topic

The GPS Collar or GPS Collar with E-Collar Module is not responding to the Handheld Device.

  • Make sure the GPS Collar has been charged. The collar will charge in 4 hours.
  • Verify the collar has been turned on. Refer to “PREPARE THE GPS COLLAR/E-COLLAR MODULE” on page 11. Make sure the collar is paired to your Handheld Device. From the My Collars Screen, select Pair Collar. Follow the instructions on the screen.
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