Support Topic

The Collar Receiver is not responding to the Remote Transmitter.

  • Make sure the Remote Transmitter has been charged. The Remote Transmitter will charge in 2 hours.
  • Verify the Collar Receiver has been turned on and the Indicator Light is flashing. Refer to “Turning the Collar Receiver On and Off.”
  • Refer to “Match the Collar Receiver and Remote Transmitter."
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