Support Topic

My dog is not responding when I press a button.

  • Check to see if the Collar Receiver has been turned on and the Indicator Light is flashing.
  • If your range has reduced from the first time you used it, please check to see if the battery is low in either the Remote Transmitter or Collar Receiver.
  • Many factors can impact the range you have with the Remote Trainer. For a list of these factors, please refer to “HOW THE SYSTEM WORKS”.
  • You can verify the Collar Receiver is delivering static stimulation to your dog by placing the Test Light Tool, enclosed in your kit, on the Collar Receiver. Please refer to the “TEST LIGHT TOOL INSTRUCTIONS” section for details.
  • Increase the Intensity Dial. Refer to “FIND THE BEST INTENSITY LEVEL FOR YOUR DOG” for more information.
  • Increase the Static Stimulation Range. Refer to “CHANGE STATIC STIMULATION RANGES” for more information.
  • Make sure the Collar Receiver’s Contact Points are placed snugly against your dog’s skin. Refer to “FIT THE COLLAR RECEIVER” for more information.
  • You may need to switch to the longer Contact Points included with your system or trim the hair beneath the Contact Points.
  • If you notice your operating time is significantly reduced from the original time, your Collar Receiver battery needs to be replaced. Contact the Customer Care Centre to purchase a new one.
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