Support Topic

How do I know if my collar is placed correctly on my dog?

If your dog has a long or thick coat, you have two options to ensure consistent contact: either trim the hair around the Contact Points or switch to the longer Contact Points included with your system.

To ensure a proper fit, follow these steps:

  1. With your dog standing, center the Collar Receiver where the Contact Points are underneath your dog’s neck, touching the skin. If your dog has a long or thick coat, trim the hair around the Contact Points to ensure consistent contact.
  2. The Collar Receiver should fit snugly, yet loose enough to allow one finger to fit between the strap and your dog’s neck.
  3. Allow your dog to wear the collar for several minutes, and then recheck the fit. Check the fit again as your dog becomes more comfortable wearing the Collar Receiver.
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