Shipping Policy



Shipping Policy

We want to ensure you get the right product at the right time for the right price.

  • Free Shipping - We offer free shipping via UPS/DPD on all orders over the value of €90
  • Standard Shipping - For orders €90 or less, we ship via UPS/DPD with flat-rate pricing. For specific pricing details please see the FAQ section below.
  • Processing/Delivery Time - All online orders are processed the following business day. Estimated day of delivery is 2–5 business days from your order date. Business days are defined as Monday-Friday, excluding holidays.

Please notify SportDOG® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Visit our Contact Us page for details.

UK: 0800 046 1414
France: 0800 917 595
Germany: 0800 181 8847
Netherlands: 0800 221 804
Italy: 800 137 224
Spain: 900 751 471
Rest of EU: 00800 1818 2020

Shipping FAQs

What forms of payment do you accept?

We accept Visa, MasterCard, and Paypal. Note that your bill will say "Luzern-SportDOG."

How much is shipping?

 UPS Standard Shipping:

  • €7.99 Denmark, Luxembourg, Germany, Belgium, Netherlands
  • £8.99 UK
  • €9.99 Sweden, France, Slovakia, Austria, Czech Republic, Poland
  • €10.99 Finland, Italy, Vatican City
  • €12.99 Estonia, Hungary, Latvia, Lithuania, Slovenia, Spain, Andorra, Bulgaria, Romania, Croatia, Republic of Ireland, Portugal
  • €14.99 Switzerland, Norway
  • €24.99 Greece, San Marino

What’s your return policy?

If for any reason you are not completely satisfied with your purchase, you can return it within 14 days of receipt of your order for a product price refund. Return shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?

Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.