Support Topic

The Collar Receiver will not turn on/off.

  • Take out the batteries and put them back in, making sure they are placed correctly.
  • Make sure you have the correct batteries in the system.
  • Make sure the unit is on; press firmly and in the centre of the button.
  • Replace the batteries.
  • If your collar uses rechargeable batteries, make sure collar has a solid light while on the charger. If there’s no light on the collar while on the charger, test the adapter.
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