Support Topic

My dog is not responding when I press the STIM button.

  • Check to see if the E-collar Module has been turned on.
  • If your range has reduced from the first time you have used it, please check to see if the battery is low in either the Handheld Device or E-collar Module.
  • Many factors can impact the range you have with the TEK SERIES Location and Training System.    
  • You can verify the E-collar Module is delivering stimulation to your dog by placing the test light, enclosed in your kit, on the contact points.
  • Increase the stimulation level.
  • Make sure the contact points are placed snugly against your dog’s skin.
  • You may need to switch to the longer contact points included with your system or trim the hair beneath the contact points.
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