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The GPS Collar/E-Collar module is not responding to the Handheld Device.

  • First, make sure the GPS Collar/E-Collar Module have been charged. If not, they will need to charge in two hours. Then verify that the GPS Collar/E-Collar Module has been turned on.
  • For the GPS Collar, press the on/off button until the GPS Indicator light come on green, then release. The GPS Collar will beep 1 to 5 times indicating which channel the collar is on, and the GPS Indicator Light will double blink every 3 seconds until GPS lock has been achieved. Once the GPS Collar has a GPS lock, the GPS Indicator light will single blink every 3 seconds.
  • For the E-Collar, press the on/off button until the E-Collar indicator Light comes on green, then release. The E-Collar Module will beep 1 to 5 times indicating which channel the collar is on.
  • If both units are on and still not communicating with the Handheld Device, please call our Customer Care Specialists at (800)732-0144. It will help your Customer Care experience if you register your system before calling.
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