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Installation Step 9: Fit the Collar Receiver

IMPORTANT: The proper fit and placement of your Collar Receiver is important for effective training. The Contact Points must have direct contact with your dog’s skin on the underside of his neck.

CAUTION: Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar worn for too long or made too tight on the dog’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

  • Avoid leaving the collar on the dog for more than 12 hours per day.
  • When possible reposition the collar on the dog’s neck every 1 to 2 hours.
  • Check the fit to prevent excessive pressure; follow the instructions in this manual.
  • Never connect a leash to the electronic collar; it will cause excessive pressure on the contacts.
  • When using a separate collar for a leash, don’t put pressure on the electronic collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • Examine the contact area daily for signs of a rash or a sore.
  • If a rash or sore is found, discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.
  • For additional information on bed sores and pressure necrosis, please visit the FAQ section.

These steps will help keep your dog safe and comfortable. Millions of dogs are comfortable while they wear stainless steel contacts. Some dogs are sensitive to contact pressure. You may find after some time that your dog is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.

To ensure a proper fit, follow these steps:

  1. Turn power OFF at the Fence Transmitter.
  2. With your dog standing (3A), center the Collar Receiver so the Contact Points are underneath your dog’s neck, touching the skin (3B). If your dog has a long or thick coat, you have two options to ensure consistent contact: either trim the hair around the Contact Points or switch to the longer Contact Points included with your system.
  3. The Collar Receiver should fit snugly, yet loose enough to allow one finger to fit between the strap and your dog’s neck (3C).
  4. Allow your dog to wear the collar for several minutes, and then recheck the fit. Check the fit again as your dog becomes more comfortable wearing the Collar Receiver.

CAUTION: You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.

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