Support Topic


The system’s battery life has decreased. I have to charge it more often.

For rechargeable batteries, battery life between charges is 40-60 hours for the Transmitter and 15-20 hours for the Collar Receiver. Overall battery life is 3-5 years. If your unit is getting less than half of its original battery life, the battery may need to be replaced. To maintain the system’s battery life:

  • Excessive overcharging can shorten battery life. After the initial 24-hour charge, never leave the battery plugged in for more than 12 hours.
  • Turn the unit off when not in use.
  • When storing the unit for long periods, give batteries a full 12 hour charge every 4 to 6 weeks.
  • If the units have not been charged for an extended period, you may experience a decrease in battery life for the first few uses. Afterwards, the battery life will return to previous capacity levels.
  • Replace battery once the operating time drops to half the original life.
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