Support Topic


My receiver or transmitter isn't lighting up when plugged into the charger

  1. If neither the receiver or transmitter light up when plugged into the charger, the outlet the charger is plugged into may be faulty. Try a different outlet.
  2. If changing outlets didn't solve the issue, and both the transmitter and receiver are affected, it may be a problem with the charging adapter.
  3. If only one item is affected, check the charging ports on the item and make sure that all three charging pins are intact. If they are not, please contact Customer Care.
  4. If the three charging pins are intact, the item may need a new battery. Please contact Customer Care.
  5. If a new battery does not fix the issue, the item may need to be replaced. Please contact Customer Care.
Products related to this Support Topic:
Gear The Way You'd Design It