Support Topic

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My dog is not responding when I press a button.

  • Check to see if the Collar Receiver has been turned on and the Indicator Light is flashing.
  • If your range has reduced from the first time you have used it, please check to see if the battery is low in either the Remote Transmitter or Collar Receiver.
  • Many factors can impact the range you have with the system.
  • You can verify the Collar Receiver is delivering stimulation to your dog by placing the test light, enclosed in your kit, on the Collar Receiver. Please refer to the “Test Light Instructions” section for details.
  • Increase the Intensity Dial. Refer to “Find the Best Intensity Level for Your Dog” for more information.
  • Increase the Stimulation Range. Refer to “Changing Stimulation Ranges” for more information.
  • Make sure the Collar Receiver’s Contact Points are placed snugly against your dog’s skin.
  • You may need to switch to the longer Contact Points included with your system or trim the hair beneath the Contact Points.
  • If you notice your operating time dropping to about half the original time, your Collar Receiver battery needs to be replaced.
  • Contact the Customer Care Center at 800.275.6797 for further troubleshooting.
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