Support Topic


The system’s battery life has decreased. I have to charge it more often.

Battery life between charges is 40-60 hours for the Transmitter and Collar Receiver. Overall battery life is 3-5 years. If your unit is getting less than half of its original battery life, the battery may need to be replaced. To maintain the system’s battery life:

  • Batteries require a full 2 hour charge before the first use.
  • After initial charge, units will only take 2 hours to recharge. It is not harmful to let the unit charge for more than 2 hours.
  • When storing the unit for long periods, give batteries a full 2 hour charge every 3 to 4 months.
  • If the units have not been charged for an extended period, you may experience a decrease in battery life for the first few uses. Afterwards, the battery life will return to previous capacity levels.
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