Support Topic

Support Topic



My dog is getting random stimulation.

  • Ensure the dog is not wearing any other metal tags or choke chains.
  • Ensure that the collar is properly fitted to the dog.
  • Remove battery from collar, lift silver metal tab up just a little to ensure good battery contact.
  • Replace the battery.
  • If still getting random stimulation with new battery, contact the Customer Care Center at 1-800-732-0144.
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