Q: Do I have to charge the transmitter and receiver simultaneously?
A: No. The transmitter and the receiver can be charged separately if necessary.
Q: How can I tell if my transmitter needs to be recharged or the 9V battery replaced?
A: The transmitter indicator light will flash when the Continuous button is pressed.
Q: Can I change the operating mode on my transmitter?
A: Yes. In the video below, SportDOG™ Sales Manager Clay Thompson walks you through changing the operating mode on your SportHunter® 1825. For additional help with this or any other system, refer to the "Program the Remote Transmitter" section of your owner’s manual. To download a copy of your SportDOG Brand product owner's manual, click here.
Q: Will the signal from my SportDOG electronic trainer interfere with another SportDOG electronic trainer?
A: No. Each SportDOG system has its own frequency ID code so that other SportDOG systems will not experience conflicting signals.
Q: What is the rechargeable battery operating life of my transmitter or receiver?
A: Charging time depend on model and frequency of use. The table below outlines what you can expect with your model on a frequent use basis:
| SD-105 and SD-105S |
| Transmitter |
approx 6 months |
| Receiver |
40 to 80 hours |
| SD-400, SD-400S, SD-400CAMO, SD-800 and SD-800CAMO |
| Transmitter |
40 to 60 hours |
| Receiver |
15 to 20 hours |
| SD-1225, SD-1825 and SD-1825CAMO |
| Transmitter |
40 to 60 hours |
| Receiver |
40 to 60 hours |
| SD-2000CAMO |
| Transmitter |
40 to 60 hours |
| Receiver |
35 to 40 hours |
| SD-2500 |
| Transmitter |
1 to 2 months |
| Reciever |
40 to 80 hours |
| SD-3200 |
| Transmitter |
6 to 12 months |
| Receiver |
40 to 60 hours |
| DSL-400 and SD-AB |
| Beeper |
60 to 100 hours |
| SBC-6 and SBC-10R |
| Receiver |
3 to 6 months |
| SBC-18 and SDF-100 |
| Receiver |
1 to 3 months |
Q: If I am not going to use my SportDOG trainer for several weeks. Are there any precautions I need to take?
A: We suggest fully charging your system every 4 to 6 weeks to keep the batteries viable.
Q: What can I do if my transmitter will no longer communicate with my receiver?
A: This problem can most likely be solved by resetting your collar receiver. Because some models work differently, refer to the "Resetting the Collar Receiver" section in your owner’s manual. Click here to download a copy of your owner's manual.
Q: How do I program my receiver to the transmitter?
A: In the video below, SportDOG™ Sales Manager Clay Thompson walks you through matching your transmitter and receiver on a SportHunter® 1825. For additional help with this or any other system, refer to the "Reset the Collar Receiver" section of your owner’s manual. Click here to download a copy of your owner's manual.
Q: Will it damage the receiver if my dog goes swimming?
A: No, your SportDOG receiver(s) are waterproof and submersible.
Q: How do I know if my collar is placed correctly on my dog?
A: You’ll need enough room to slip 2 fingers under the collar placed on the upper portion of your dog’s neck.
Q: Will the receiver that came with my system, only communicate with the transmitter model that came with the system?
A: With the exception of the SD-1225, SD-1825 and the SD-1825CAMO (which are only compatible with each other), any of our SportDOG receivers will program to any of our SportDOG transmitters. Please refer to your Owners Product Guide for instructions on resetting the collar to the transmitter.
Q: If I unplug my unit after it is fully charged, and immediately plug it back in, will the unit start flashing again?
A: No. The flashing full charge indicator is based on a timer and will need to “cycle” again, even though the unit is fully charged.
Q: What if my unit(s) begin flashing while they are charging before the recommended charging time has completed?
A: Continue to leave your system on the charger for the full charging time as described in the manual.
Q: What levels of correction are available on my remote trainer?
Our remote trainers offer a variety of correction levels. On the SportHunter® 1825 and 1255 and the WetlandHunter® 1825CAMO, eight stimulation levels each are available within a low, medium and high setting on the compact Collar Reciver. To compare output at each setting, see the graph below:
Q: Can I have correction and tone for multiple receivers?
A: The SD-1825, SD-1825CAMO, and SD-2500 will allow a tone only option for upt to 2 dogs. After 2, correction will remain an option, but tone will not. All other systems will lose the tone option after adding multiple dogs. Correction will always be available.
Q: Can my dog wear his tags on the training collar?
A: We recommend that tags be located on the top of the collar at the back of the dog's neck. Metal tags coming in contact with the probes will not drain the battery but could cause a short that could cause the batteries to drain prematurely or even cause the system to stop working.
Q: What is pressure necrosis?
A: To prevent injury to your pet, please read and follow this important safety information!
Please read and follow the instructions in the manual. Proper fit of the collar is important. A collar worn for too long, or made too tight on the pet’s neck may cause skin damage. This is called bed sores; it is also called decubitus ulcers. If not addressed, sores can worsen, turning into a condition known as pressure necrosis, or advanced bed sores.
Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. Some owners may make the collar too tight. You may find that your pet is tolerant of the collar. If so, you may relax some of these precautions. It is important to continue checks of the contact area. If redness or sores are found, discontinue use. Wait until the skin has fully healed to use the collar. Resume following all precautions.
Pressure from the contacts can prevent proper blood flow to the skin and cause bed sores. Wet and dust can lead to an increased risk of skin irritation. Bed sores begin as redness of the skin. If left untreated, increased symptoms will occur. These can include hair loss in the affected area, oozing, sores, open sores and scab formation. Bacterial infection is common in advanced bed sores. See a veterinarian if you find open sores or an odor. Keep the area clean and dry to promote healing.
Bed sores are preventable. Proper collar adjustment is critical. Pressure is the primary cause. Perform daily checks of the contact area. Early detection is critical to prevent bed sores. If you find redness during the inspection remove the collar. Wash and dry the pet’s neck, collar and contacts. Wait until all redness has cleared before placing the collar back on your pet.
Avoid leaving the collar on the pet for more than 12 hours in a day. Moving the collar every 1 to 2 hours may help. Moving the collar restores blood flow and allows mild irritation to heal. This limit can not replace proper collar adjustment and checks of the contact area. If you observe redness in the contact area, stop using the collar immediately. Wash and dry the affected area, collar, and contacts. Wait until the skin has fully returned to normal before resuming use of the collar.
These steps will help keep your pet safe and comfortable. Failure to follow the procedures described may lead to advanced bed sores. If the sore is small and closed, immediately stop using the product. Clean and dry the area and apply antibiotic ointment to the sore. Clean the collar and contacts. If large or open sores appear, have your pet seen by a veterinarian. Discontinue use of the product until the affected area has healed.
Some descriptions of advanced bed sores or pressure necrosis describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create burns. The energy in an output pulse is less than a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when getting out of your car.