Q: Why does the manual suggest a short loop test?
A: The short loop test provides information that assists with determining problems existing with the transmitter, receiver or a partial/complete wire break.
Q: What is the difference between a partial break and a full break?
A: A partial break occurs when the wire is not completely broken, giving a weak signal through the wire. A full break will not allow the signal to be transmitted through the wire.
Q: Why is my transmitter beeping?
A: This is the wire break alarm and suggests there is a break in the wire. Perform the short loop test to confirm.
Q: Will a Wire Break Locator find a partial break?
A: No. The Wire Break Locator will only find a complete break.
Q: How do I find a partial break?
A: Begin by looking at all splices. Look for any exposed wire or places where it may have been exposed.For additional help, refer to the "To Locate a Break in the Boundary Wire" section of your owner's manual.
Q: What is pressure necrosis?
A: To prevent injury to your pet, please read and follow this important safety information!
Please read and follow the instructions in the manual. Proper fit of the collar is important. A collar worn for too long, or made too tight on the pet’s neck may cause skin damage. This is called bed sores; it is also called decubitus ulcers. If not addressed, sores can worsen, turning into a condition known as pressure necrosis, or advanced bed sores.
Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. Some owners may make the collar too tight. You may find that your pet is tolerant of the collar. If so, you may relax some of these precautions. It is important to continue checks of the contact area. If redness or sores are found, discontinue use. Wait until the skin has fully healed to use the collar. Resume following all precautions.
Pressure from the contacts can prevent proper blood flow to the skin and cause bed sores. Wet and dust can lead to an increased risk of skin irritation. Bed sores begin as redness of the skin. If left untreated, increased symptoms will occur. These can include hair loss in the affected area, oozing, sores, open sores and scab formation. Bacterial infection is common in advanced bed sores. See a veterinarian if you find open sores or an odor. Keep the area clean and dry to promote healing.
Bed sores are preventable. Proper collar adjustment is critical. Pressure is the primary cause. Perform daily checks of the contact area. Early detection is critical to prevent bed sores. If you find redness during the inspection remove the collar. Wash and dry the pet’s neck, collar and contacts. Wait until all redness has cleared before placing the collar back on your pet.
Avoid leaving the collar on the pet for more than 12 hours in a day. Moving the collar every 1 to 2 hours may help. Moving the collar restores blood flow and allows mild irritation to heal. This limit can not replace proper collar adjustment and checks of the contact area. If you observe redness in the contact area, stop using the collar immediately. Wash and dry the affected area, collar, and contacts. Wait until the skin has fully returned to normal before resuming use of the collar.
These steps will help keep your pet safe and comfortable. Failure to follow the procedures described may lead to advanced bed sores. If the sore is small and closed, immediately stop using the product. Clean and dry the area and apply antibiotic ointment to the sore. Clean the collar and contacts. If large or open sores appear, have your pet seen by a veterinarian. Discontinue use of the product until the affected area has healed.
Some descriptions of advanced bed sores or pressure necrosis describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create burns. The energy in an output pulse is less than a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when getting out of your car.